TERMS OF SERVICE
Last Updated: March 21, 2025
1. General Provisions
1.1. These Terms of Service (hereinafter - "Terms") constitute a public offer concluded between Limited Liability Company "TRADE KEEPER" (hereinafter - "Company", "we", "our") and any person (hereinafter - "User") who uses the website https://tradekeeper.io, https://app.tradekeeper.io, as well as any other subdomains, pages or digital platforms of the Company (collectively - "Site").
1.2. These Terms define the procedure for accessing the Site, using the Company's services, User registration, entering into a service agreement and other legal relations between the Company and the User.
1.3. The legal relations arising in connection with these Terms are governed by the legislation of Ukraine, in particular the Civil Code of Ukraine and the Law of Ukraine "On Electronic Commerce".
1.4. Access to the paid functionality of the Site is allowed only to adults who have full legal capacity. By registering on the Site or using paid functionality, the User confirms that they meet these requirements. The Company is not responsible for providing false information regarding the age or legal status of the User.
1.5. The Privacy Policy and Cookie Policy are integral parts of these Terms.
2. Acceptance of Terms and Agreement Conclusion
2.1. Use of the Site, including but not limited to: account registration, ordering services, subscribing, making payments or other actions indicating use of the Site, constitutes acceptance of this public offer through conclusive actions.
2.2. Acceptance of the Terms (offer acceptance) is performed by:
- registering an account on the Site;
- subscribing;
- making a payment;
- clicking the "Register" button or similar.
2.3. This Agreement is concluded in electronic form by accepting this public offer and has legal force equivalent to a written contract in accordance with current legislation of Ukraine.
2.4. By using the Site, the User also confirms their agreement with the Privacy Policy and Cookie Policy, which are integral parts of these Terms. In case of disagreement with any provisions of the mentioned documents, the User should refrain from using the Site.
2.5. The Company reserves the right to change these Terms, Privacy Policy and Cookie Policy at any time. The current version of the documents is published on the Site. If after publishing changes the User continues to use the Site, this is considered confirmation of agreement with the updated terms.
3. User Registration and Account
3.1. To access the full functionality of the Site, the User must complete the registration procedure and subscribe in accordance with the established conditions.
3.2. Access to the full functionality of the Site is provided only after the User subscribes, which involves providing payment details and confirming the payment transaction in the manner specified on the Site.
3.3. During registration, the User is obliged to provide truthful, accurate, and current information. In case of changes to the information provided, the User undertakes to update it in their account in a timely manner.
3.4. The User is fully responsible for maintaining the confidentiality of their registration data (login and password), as well as for all actions performed under their account.
3.5. In case of suspicion of unauthorized access or use of the account, the User is obliged to immediately notify the Company. The Company is not responsible for damages caused by unauthorized access to the account if the User has not notified it in a timely manner.
3.6. The Company has the right to suspend or delete the User's account if they violate these Terms or provide false information.
4. Payment and Subscription
4.1. Access to the full functionality of the Site is provided after the User purchases a paid subscription according to the chosen tariff plan.
4.2. Information about the types of subscriptions, their cost, duration, and payment method is published directly on the relevant pages of the Site. Access to certain functions of the Site is granted according to the selected subscription.
4.3. Payment is made through an integrated payment service (the relevant payment provider). The Company does not store or process the User's payment details - such data is processed exclusively in accordance with the payment provider's security policies.
4.4. The amount due is specified when purchasing the subscription. In case of changes to tariffs or subscription terms, the new terms apply only to new subscriptions. The cost of an already purchased subscription remains unchanged until its termination or automatic renewal under new terms.
4.5. The subscription is automatically renewed for the corresponding period unless the User cancels it before the end of the current period. The User is solely responsible for controlling their subscription and canceling it through their personal account.
4.6. In case of an unsuccessful attempt to debit funds from the payment card, the Company has the right to suspend or completely terminate the User's access to the paid functionality of the Site until the payment is successfully processed. The Company also has the right to unilaterally cancel the subscription if the payment is not made within a specified period.
4.7. All payments made within the subscription (including automatically renewed subscriptions) are final and not subject to refund. The Company is not responsible for automatic debits of funds if the subscription was not canceled by the User before the end of the current paid period.
5. User Rights and Obligations
5.1. The User has the right to:
- use the Site's functionality in accordance with the chosen subscription and these Terms;
- contact the Company's support service regarding the Site's operation and subscription;
- familiarize themselves with the updated Terms of Service, Privacy Policy, and other documents published on the Site.
5.2. The User undertakes to:
- comply with the provisions of these Terms, the Privacy Policy, and other documents governing the use of the Site;
- not perform actions that may disrupt the Site's operation or cause harm to the Company, other users, or third parties;
- not transfer access to their account to third parties;
- promptly update personal data in their account;
- not use the Site for fraudulent or illegal purposes, or in violation of the rights of third parties.
5.3. The User is prohibited from:
- performing unauthorized access to any sections of the Site, the Company's systems, or the data of other users;
- copying, reproducing, modifying, adapting, distributing, publishing, broadcasting, selling, or otherwise using any content of the Site, in whole or in part, for commercial purposes without the Company's written permission;
- posting materials on the Site that violate the legislation of Ukraine, moral norms, or the rights of third parties;
- performing actions that may lead to overloading or disruption of the Site's operation.
5.4. All actions performed using the User's account are considered to have been performed by the User themselves, unless proven otherwise.
5.5. In case the User violates these Terms, the Company has the right to:
- suspend or restrict access to the Site;
- delete the User's account;
- demand compensation for damages caused by the violation of the Terms.
6. Intellectual Property
6.1. All materials posted on the Site, including but not limited to: texts, images, graphics, logos, interface, software, databases, audio and video files, are objects of intellectual property and are protected in accordance with the current legislation of Ukraine, international treaties and agreements.
6.2. The exclusive property rights to these objects belong to the Company or the respective right holders with whom the Company has relevant agreements (licenses, permissions, etc.).
6.3. The User receives a limited, non-exclusive, non-transferable right to use the functionality and content of the Site only to the extent necessary for personal non-commercial use, and only in the manner provided for in these Terms.
6.4. It is prohibited without the prior written consent of the Company to:
- copy, reproduce, modify, adapt, distribute, publish, broadcast, sell or otherwise use any content of the Site, in whole or in part, for commercial purposes;
- perform reverse engineering, decompilation or other actions with the Site's software;
- delete or change any copyright signs, trademarks or other rights notices.
6.5. It is permitted to post fragments of open information from the Site (for example, screenshots of the interface, descriptions of functionality, etc.) on social networks, blogs, or other non-commercial channels, exclusively for personal use and without distorting the content, provided a link to the source is included.
6.6. Violation of the intellectual property rights of the Company or third parties entails liability in accordance with the legislation of Ukraine, including civil, administrative, and criminal liability.
7. Limitation of Liability
7.1. The Company provides the Site and services on an "as is" and "as available" basis, without any warranties regarding their uninterrupted, error-free, complete or suitable for a specific purpose operation.
7.2. The Company is not responsible for:
- technical interruptions in the Site's operation, including hosting or server failures;
- lack of access to functionality due to actions of third parties or force majeure;
- loss, damage, or alteration of User data;
- consequences of errors or interruptions in the operation of third-party services (payment systems, authorization services, etc.);
- the User's use of the service in violation of current legislation.
7.3. The Company does not guarantee that the use of the Site will provide the result expected by the User or achieve any goals.
7.4. All User actions performed on the basis of information or functionality of the Site are solely at their own risk.
7.5. To the extent permitted by law, the total liability of the Company to the User is limited to the amount of the last payment made for the subscription.
8. Connection of Cryptocurrency Exchange API Keys
8.1. The Site may provide the User with the ability to connect API keys of cryptocurrency exchanges exclusively for the purpose of displaying analytical information, logging trading activity, and using the functionality provided by the Company through the platform. The functionality of the Site is informational and analytical and does not involve carrying out any financial transactions, transferring funds, managing assets, or making changes to the settings of the User's exchange account related to the connection of cryptocurrency exchange API keys.
8.2. The User guarantees that the API key they provide to connect to the exchange has only read-only rights and does not provide access to trading, transfers, withdrawals of funds, changes to account settings, or other actions that go beyond analytical access.
8.3. The Company does not verify the access level of the API keys provided by the User and is not responsible for the consequences of using API keys that provide broader rights than provided for in these Terms. All risks associated with providing such keys are entirely borne by the User.
8.4. The Company has no technical ability to interfere with the User's exchange accounts or influence any actions performed using API keys. All actions, including but not limited to: trading operations, transfers, changes in settings, deletion of API keys, etc. - are outside the scope of the Company's responsibility.
8.5. The User's provision of an API key means their consent to the processing of relevant data exclusively for the purpose of providing the Site's functionality. The Company does not use, sell, or transfer data received through the API to third parties, except in cases directly provided for by current legislation.
9. Termination of Access and Agreement
9.1. The User has the right to cease using the Site and terminate this Agreement at any time by submitting a request to delete the account and stop processing personal data to the email address specified in the Privacy Policy. Such a request is considered in accordance with the requirements of current legislation, including the General Data Protection Regulation (GDPR), if applicable.
9.2. Deleting an account means the termination of the Agreement and the processing of the User's personal data, except in cases where the retention of certain data is necessary to fulfill legal obligations or protect the legitimate interests of the Company, as per the Privacy Policy.
9.3. The Company has the right to unilaterally suspend or terminate the User's access to the Site, and also to terminate this Agreement in the following cases:
- the User's violation of the provisions of these Terms;
- providing false or incomplete information;
- abuse of functionality or use of the Site for illegal purposes;
- non-payment for the subscription or unsuccessful attempts to debit funds;
- any actions that may cause harm to the Company, other users, or third parties.
9.4. In case of termination of the Agreement or restriction of access, the funds paid by the User are not subject to refund, unless otherwise provided by current legislation or specific Company terms.
10. Dispute Resolution and Applicable Law
10.1. All legal relations arising in connection with the use of the Site and these Terms are governed by the current legislation of Ukraine.
10.2. In case of any disputes or disagreements between the User and the Company, the parties undertake to first resolve them through negotiations and by contacting the Company's support service.
10.3. If the dispute cannot be resolved through negotiations within 30 (thirty) calendar days from the date of its occurrence, it is subject to resolution in court in accordance with the jurisdiction and venue determined by the legislation of Ukraine. The territorial jurisdiction is the courts located at the Company's location.
12. Final Provisions
12.1. These Terms are a public offer and are concluded in electronic form by the User's acceptance in accordance with the current legislation of Ukraine. The acceptance of this public offer is carried out by performing the actions specified in Section 2 of these Terms. The conclusion of this Agreement does not require its signing by the parties in writing.
12.2. If any provision of these Terms is found to be invalid, illegal, or unenforceable, it does not affect the validity and applicability of the other provisions of these Terms.
12.3. The Privacy Policy, Cookie Policy, and other documents published on the Site are integral parts of these Terms. In case of contradictions between these Terms and the provisions of the mentioned documents, the provisions of the relevant special terms governing a specific functionality or service shall prevail.
12.4. The Company has the right to send the User service, informational, technical, or promotional messages to the contact details provided during registration or in the process of using the Site. The User has the right at any time to refuse to receive such messages, unless otherwise provided by law or these Terms.
12.5. These Terms constitute the entire agreement between the Company and the User regarding the use of the Site and supersede all previous agreements, representations, and/or arrangements between the parties on this matter.
12.6. All risks associated with the use of the Site are borne by the User. Continued use of the Site after changes have been made to the Terms is considered acceptance by the User of the new version of the Terms.
12.7. These Terms are drawn up in Ukrainian. In case of translation into other languages, in case of discrepancies, the Ukrainian text shall have prevailing legal force.
11. Contact Information
For any questions, inquiries, suggestions or complaints related to the Site operation or compliance with these Terms, the User may contact the Company at the following contact details:
- Company Name: LIMITED LIABILITY COMPANY "TRADE KEEPER"
- Registration Code: 45665865
- Address: 03035, Ukraine, Kyiv, Monastyrskoho Denysa Street, building 3, office 610
- Email: [email protected]
- Phone: +380 98 315 6916
The Company reviews inquiries within the timeframe and procedure provided by the current legislation of Ukraine.